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Sub-theme 40:
Organizing Interdependent Co-Production of Services in Space and
Time:
Working and Learning Across Boundaries
Convenors:
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Session I: Thursday, July
10 – 11:00–12:30
Introduction and Cordination in International PSFs |
Chair: Jon E. Lervik
Jon E. Lervik, Mark Easterby-Smith and Ragnhild Kvålshaugen
Introduction
Katja Maria Hydle and Randi Lunnan
Intra-organizational service practices in international
professional service firms: Patterns of governance, work- and
knowledge-transfers
Discussant: Alison Dean
Susan Segal-Horn and Alison Dean
Coordination in international professional service firms: The
role of 'effortless experience'
Discussant: Katja Hydle
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Session
II: Thursday, July 10 – 14:00–15:30
Innovation and Value Creation in Service Firms |
Chair: Ragnhild Kvålshaugen
Mads Bendixen and Christian Koch
Professional service innovations at consulting engineering. How
change stay flat in project organisations
Discussant: Paul van Fenema
Stephan Kaiser and Christian Gebhard
Networked value creation by professional services firms: A
critical social capital perspective
Discussant: Mads Bendixen
Paul van Fenema and Daniel Uiterwijk
Conceptualizing value experience in remote service provisioning:
The role of multi-level coherence
Discussant: Stephan Kaiser
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Session III: Friday, July
11 – 9:00–10:30
Innovation and Learning in Geographically Dispersed Firms |
Chair Jon E. Lervik
Deborah Mulders, Hans Berends, Georges Romme and Peter Berends
Service innovation in decentralized firms: Building ambidextrous
dynamic capabilities
Discussant: Karl Joachim Breunig
Simon Collinson, Mark Easterby-Smith and Bridgette
Sullivan-Taylor
Losing the Crown Jewels? The transfer, replication and adaptation
of capabilities from the UK to China
Discussant: Deborah Mulders
Karl Joachim Breunig
Learning across borders: An exploration of mechanisms for
institutionalization of learning between internationally dispersed
knowledge workers
Discussant: Bridgette Sullivan-Taylor
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Session IV: Friday, July
11
– 14:00–15:30
Customer Roles and Experiences in Cocreation of Services |
Chair: Mark Easterby-Smith
Edmilson Alves de Moraes and Reinaldo B. Manzini
Co-creation of value through experiences
Discussant: Mathieu Vigilante
Loïc Plé
How does the customer co-construct the service organization over
time? An empirical study of the impact of the customer on
intra-organizational coordination
Discussant: Edmilson Alves de Moraes
Mathieu Vigilante
The paradox of service co production: How experimentation can
invalid usages hypothesis designed with users? The case of ICT
service in the home care sector
Discussant: Loïc Plé
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Session V: Friday, July 11
– 16:15–17:45
Going Digital: Technology Artefacts for Communication, Learning
and Control? |
Chair Jon E. Lervik
Jesper Hundebøl
Organisational learning with technology: Digital collaboration
and 3D working methods in the construction industry
Discussant: Hiroshi Togo
Aleksi Aaltonen
Across boundaries in real-time: The use of Skype in an
educational startup
Discussant: Jesper Hundebøl
Hiroshi Togo, Kosei Enomoto and Takaya Kawamura
Transforming public communication with ICT for the
reconfiguration of local public sphere: A case study of regional SNS
hosted by a local government in Japan
Discussant: Aleksi Aaltonen
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Session VI: Saturday, July
12 – 9:00–10:30
Innovation Processes in Service Coproduction |
Chair: Ragnhild Kvålshaugen
Svante Lifvergren, Tony Huzzard, and Peter Docherty
Coalition management for sustainability in health care
Discussant: Alberto Zanutto
Francesca Prandstraller
The role of ICT in innovative services: Case studies from Italy
Discussant: Svante Lifvergren
Alberto Zanutto and Enrico Maria Piras
How organizations learn to cross technologies boundaries:
Prototype tacit knowledge
Discussant: Francesca Prandstraller
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Session VII: Saturday,
July 12 – 11:15–12:45
Collaboration and Learning across Communities of Practice |
Chair Mark Easterby-Smith
Finn Ørstavik and Trude Røsdal
Heterogeneous communities in building and construction
Discussant: Christine Owen
Christine Owen
Multiple agency incident management organising: Past, present,
and future challenges
Discussant: Trude Røsdal
Collective discussion and wrap-up
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