Sub-theme 50: Dynamics of Trust and Distrust: Temporality, Technology and ‘Truth’

Lovisa Näslund, Stockholm University, Sweden
Kirsimarja Blomqvist, Lappeenranta University of Technology, Finland
Nicole Gillespie, University of Queensland, Australia
Session I: Thursday, July 04, 11:00 to 12:30, ECCI - Training & Skills
Trust in Digital Times
Chair: Lovisa Näslund, Kirsimarja Blomqvist & Nicole Gillespie
Anita D. Bhappu, Tatiana Andreeva, Paola Zappa, Melanie Lisa Yeo and Kirsimarja Blomqvist
Trust and prosumer engagement: Employee adoption of an organization-sponsored sharing platform
Kirsimarja Blomqvist and Lisa van der Werff
The role of trust in developing AI services for consumers in a regulated service industry
Session II: Thursday, July 04, 14:00 to 15:30, ECCI - Training & Skills
Dynamics of Trust and Distrust
Chair: Nicole Gillespie
Neve Isaeva and Mark Saunders
The constituent elements of distrust
Heidrun Knorr
“They have no clue”: Intersecting dynamics of trust and distrust within and across units of an international sales department
Angelos Kostis, Maria Bengtsson and Malin H. Näsholm
The role of trust and distrust to manage interpartner uncertainty in the robotics and automation ecosystem
Session III: Friday, July 05, 09:00 to 10:30, ECCI - Training & Skills
Creating Trust in Systems
Chair: Kirsimarja Blomqvist
Theresia Harrer, Othmar M. Lehner and Christiana Weber
Do(n’t) trust this! A longitudinal exploration of institutional trust in crowdfunding
Lovisa Näslund
The price you pay. The role of facework for trust in quality assurance systems
Gareth A. Owen and Eivor Oborn
Boundary-spanning individuals and interorganizational relations of trust
Session IV: Friday, July 05, 11:00 to 12:30, ECCI - Training & Skills
Interorganizational Trust
Chair: Lovisa Näslund
Henrik Agndal and Ulf Nilsson
Control domains and spillover effects: Extending the trust-control debate
Shinsuke Tahara and Naoki Wakabayashi
Trust on customer organization networks and the sustaining of social innovation
Susanna Alexius and Janet Vähämäki
A chain of gold? A comparative study on intermediaries, trust and control in complex global aid chains
Session V: Friday, July 05, 14:00 to 15:30, ECCI - Training & Skills
Trust Repair and Transgressions
Chair: Nicole Gillespie
Gabriel Sala and Michael Pratt
Bending but not breaking: How to repair and maintain interpersonal trust in high-risk organizations
Allison Wylde
Good Samaritans run into danger: the vulnerability paradox
Jörn S. Basel, Franziska Hoberg and Rolf Brühl
Breaking the self-amplifying cycle of organizational distrust through communication
Session VI: Saturday, July 06, 09:00 to 10:30, ECCI - Training & Skills
Trusting a Stranger
Chair: Lovisa Näslund
Philip Benson
How do trust dynamics differ for culturally diverse global teams?
Kirsimarja Blomqvist and Karen S. Cook
For love or money? Asymmetric trust in first encounters between entrepreneurs and investors
Anna Hankimaa, Spinder Dhaliwal and Martin Mathews
Active trust in cross-cultural relationships: Cultural elements in trust building in Finland-India offshoring
Session VII: Saturday, July 06, 11:00 to 12:30, ECCI - Training & Skills
Preserving Trust in Organizations
Chair: Kirsimarja Blomqvist
Anne-Claire Chêne
The dynamics of organizational trust(ing) – A case study
Alena Siarheyeva
Public participation as a strategy for trust repair or for legitimizing institutional action? Lessons learnt from a participatory urban design project
Stefanie Gustafsson, Nicole Gillespie, Rosalind Searle and Veronica Hope-Hailey
The preservation of organizational trust