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Sub-theme 41
Internationalization of Services: Service Industries, Service Organizations,
Service Work and Service Workers
Convenors:
Susan Segal-Horn
Open University Business School, UK
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Alison Dean
University of Kent, UK
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John McGee
University of Warwick Business School, UK
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Paul Gooderham
Norwegian School of Economics and Administration, Norway
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Session I: Thursday, July 5 – 11:00–12:30
Globalizing Professional and Knowledge-Based Services |
Chair: Susan Segal-Horn
Susan Segal-Horn
A brief introduction to the program for the sub-theme and the style of the sessions
David M. Brock
The globalization of professional services: Organizational challenges
Discussant: Ragnhild Kvålshaugen
Karl J. Breunig, Ragnhild Kvålshaugen and Katja M. Hydle
Empirical foundations for a typology of international services
Discussant: David M. Brock
Session II: Thursday, July 5 – 14:00–15:30
Local/Global Coordination of Services |
Chair: John McGee
Bridgette Sullivan-Taylor, Simon Collinson and David C. Wilson
Global strategy in practice: Extending the integration-responsiveness framework in the context of dynamic intangible services
Discussant: Per-Olof Brehmer
Daniel Koch and Marion Weissenberger-Eibl
Institutional embeddedness and the internationalization of services
Discussant: Bridgette Sullivan-Taylor
Per-Olof Brehmer, Daniel Kindström and Christian Kowalkowski
Organizing for global industrial service offerings
Discussant: Daniel Koch
Session III: Friday, July 6 – 9:00–10:30
Service Design and Service Operations |
Chair: Paul Gooderham
Hervé Fenneteau and Gilles Pache
Unlocking the logistical services lifecycle: A paradoxical view from the food retailing industry
Discussant: Claudia Steinke
Claudia Steinke and Ali Dastmachian
Service design in health care: An empirical study of emergency departments in Canada
Discussant: Angela Roper
Maureen Brookes and Angela Roper
Communities of design in international service firms
Discussant: Gilles Pache
Session IV: Friday, July 6 – 11:00–12:30
International Size and Shape |
Chair: Alison Dean
Stephanie Birkner, Michael Faust and Michael Mohe
Consulting across borders – Empirical insights of management consulting firms going international
Discussant: Sanford L. Moskowitz
Daria Podmetina and Juha Väätänen
Internationalization of services in Russia: Case of IT companies
Discussant: Stephanie Birkner
Sanford L. Moskowitz and Elizabeth Sturlaugson
Outsourcing, wealth creation and SMEs: The internationalization of services within the global textiles and apparel industry – A comparative analysis of South Africa and Eastern Europe
Discussant: Daria Podmetina
Session V: Friday, July 6 – 13:45–15:15
Structure and Process in International PSFs |
Chair: John McGee
Stephan Kaiser and Tim Kampe
Archetype theory and contingency factors – The case of German law firms
Discussant: Alison Dean
Susan Segal-Horn and Alison Dean
Internationalization as ‘effortless experience’: The integrated intelligent firm
Discussant: Stephan Kaiser
Session VI: Saturday, July 7 – 10:30–12:30
Knowledge Management in International Services |
Chair: Susan Segal-Horn
Ingo Forstenlechner, Fiona Lettice and Markus Tschida
Motivating lawyers to share knowledge in a global law firm
Discussant: John McGee
John McGee and Bridgette Sullivan-Taylor
Service knowledge webs: Knowledge-based strategies in service industries
Discussant: Ingo Forstenlechner
Paul Goderham & Convenors: And finally – an open discussion led by Prof. Paul Goderham on the themes covered and the potential research issues arising. Discussion will cover future directions of interest to participants for research in the internationalization of services; future subthemes; future collaborations.
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